In a crisis, call or text 988, the Suicide & Crisis Lifeline. In an emergency, call 911. This Directory is not an emergency service and does not give medical advice.

Program Directory · Program record

First Step Services - Adolescent Services (Raleigh)

Raleigh, North Carolina

Level of care
Intensive outpatient (IOP), Outpatient
Ages
14 to 18
Insurance
Blue Cross Blue Shield, NC State Employees Health Plan, Federal Blue Cross, United Behavioral Healthcare and 8 more

Listed as operating. 6 sources, newest retrieved Oct 16, 2026. Record researched Jun 19, 2026.

See something wrong? Report a correction

Published program summary

Adolescent-specific outpatient and intensive outpatient substance use program for teens 14-18 and their families, using a strengths-based approach with art therapy techniques. Runs a free Family And Community Education (F.A.C.E.) program at its Six Forks Road, Raleigh facility; CARF-accredited and operated by Optum Behavioral Care of North Carolina.

Services and populations

Specialties
Adolescent substance use treatment, Substance use assessments, Family involvement and education (F.A.C.E. program), Urine drug screening
Modalities
Individual counseling, Group counseling, Family therapy, Family support and education, Art therapy techniques, Strengths-based approach
Parent organization
Optum Behavioral Care of North Carolina, P.C. (dba First Step Services of North Carolina)

Insurance and payment

Insurance listed
Blue Cross Blue Shield, NC State Employees Health Plan, Federal Blue Cross, United Behavioral Healthcare, Magellan, MedCost, Well Path, Aetna, Value Options, Managed Health Network, CompPsych, Health Net (US Military Veterans)

Credentials and public record

Accreditation
CARF International (Three-Year Accreditation; substance use IOP and OP; accredited since 2010)
Public record
Not yet checked
License or state record
First Step Services of North Carolina, licence MHL-092-1036 (active); NC DHHS DHSR Mental Health Licensure and Certification Section: Mental Health Facility Listing
Check with the state
North Carolina DHHS licensed facility list. The state runs or links this lookup. It may not list every program type.

Location

Address
211 E. Six Forks Road, Suite 117, Raleigh, NC 27609
County
Wake County

Address as published by the program. Not pinned yet. A precise map point could not be confirmed from the available data, which is not a judgment about the program. Confirm the destination with the program before visiting.

Questions to ask when you call

Not yet verified in this profile: Genders served.

  1. Which genders do you serve?
  2. How does admission work, and what do you need from the referrer?
  3. What are your intake hours?
  4. How long do people usually stay?
  5. Do you offer services in languages other than English?
  6. How are families involved in care?
  7. Do you have an opening now, and how long is the wait?
  8. Is your state license or certification current, and has anything changed since your last inspection?
  9. What will this cost, with and without insurance?

Sources

About this listing: Published information is here to help you research and contact the program. Inclusion is not an endorsement, affiliation, or confirmation of openings. Public Directory facts and published contacts are free.

For programs

Is this your program? Claim it free

Claims and corrections are free. We check your authority and the sources before a change is published. Payment never changes result order.

Claim this listing →

For referral teams

Using this for referrals?

See it with your team's contacts and notes. We can walk you through it in 20 minutes.

Book a workflow review →

How this Directory compares

How to read this record

Sources and dates
Sources carry their own dates. “Record researched” dates the profile research record; it does not mean every detail was checked that day. Details not shown here may still need research. Confirm them with the program.
Public record
Where a check has run, the record lists what state licensing agencies, inspections and federal exclusion lists show, each with its date and source. “Public record: not yet checked” marks a gap in the research. It tells you nothing either way about the program.
Youth residential programs
Residential and inpatient programs for young people may show a license or state-record entry when available, or “License not yet checked.” A research date is not a license-check date.
Allegations
A filed lawsuit or a news investigation about patient safety appears only in one fixed, dated form with its source, ending “This is an allegation, not a finding.” No program is removed from search on an allegation alone.
Location
Protected residences show city only when available; street address and map pin stay withheld to protect residents. Other profiles may show a public map point based on available location data. A missing pin means the Directory could not confirm a sufficiently precise location in published data, not a judgment about the program. Confirm the destination with the program before visiting.
Before you refer
Call the program and confirm openings, intake hours, insurance and eligibility directly. The Directory is not a referral service and does not recommend programs.

Not a rating. A record. Results are listed by name, never ranked, and nobody can pay for placement. Coverage is uneven, so a missing program or an empty field says nothing about care.